Monday, April 15, 2019

Seniors: keep tech support strangers out of your computer

Lisa Lake

Consumer Education Specialist, Federal Trade Commission

If you need tech help with your computer, where do you go? Must of us probably  search online. But your online search can lead you straight to scammers who scare you into thinking your computer is in dire need of repair... and then sell you costly security software that you don't need.

That's what happened in the FTC lawsuit against Elite IT Partners, Inc. announced today as part of a online sweep. According to the complaint, Elite bought key words on Google that let them target people searching for how to recover lost passwords. You would fill out and online form and give your contact information  . Then, says the FTC, Elite telemarketers would call and ask online access to your computer -- supposedly to check for problems. Once they were in, the caller would show you fake "evidence" of viruses or other threats that, they said, had to be removed right away.

Then came the sales pitches. Elite allegedly got people -- many of them older adults -- to pay hundreds of dollars, for unnecessary repairs and maintenance programs. If you find yourself in a similar situation, here are some steps you can take:

1. If you're looking for tech support, go to a company you know and trust, or get help from a knowledgeable friend or family member. If you search online for help, search on the company name plus "scam," "review," or "complaint."

2. If you get a phone call you didn't expect from someone who says that there is a problem with your computer, hang up.

3. Never call a number in a pop-up that warns you of computer problems. Real security warnings will never ask you to call a phone number.

4. If you think there is a problem with your computer, update its security software and run a scan.

If you spot a tech support scam, tell the Federal Trade Commission.

Published on March 7, 2019.

JRG: Scammers are everywhere. How do you think millionaires got their money?

JRG: Beware of business people who tell you that they want to "help" you.

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